|
||
Предпосылки;
|
1. Abernethy A.M., Franke G.R. (1996). «The information content of advertising: a meta-ana\ys\s». Journal of Advertising,Vo\. XXV, No. 2, pp. 1-17.
2. Albers-MNIer N.D., Stafford M.R. (1999). «An international analysis of emotional and rational appeals in services vs goods advertising». Journal of Consumer Marketing, Vol. 16, No. 1, pp. 42-57.
3. BulmerS., Buchanan-Oliver M. (2004). «Meaningless or meaningful? Interpretation and intentionality in postmodern communication». Journal of Marketing Communications, Vol. 10, March, pp. 1 -15.
4. ChengeH., Schweitzer J.C. (1996). «Cultural values reflected in Chinese and US televisions commercials». Journal of Advertising Research, Vol. 36, No. 3, pp. 27-45.
5. Cutler B.D., Javalgi R.G. (1993). «Analysis of print ad features: services versus products». Journal of Advertising Research, March — April, pp. 62-69.
6. Day E. (1992). «Conveying service quality through advertising». Journal of Services Marketing, Vol. 6, pp. 53-61.
7. De Pelsmacker P., GeuensM. (1997). «The use of different types of emotional appeals and information cues in magazine advertisements over time, and the degree of overall similarity of strategy: the Belgian case». Proceedings of European Marketing Academy Conference, Warwick.
8. Dorsett J., Dickerson S. (2004). «Advertising and alcohol consumption in the UK». International Journal of' Advertising,\lo\. 23, No. 2.
9. FeldwickP, Carters., Cook L. (1997). «Barclaycard — put it away Bough!» In: Duckworth G. {Ed). Advertising Works 9. IPA, NTC Publications, Oxford, pp. 365-386.
10. Firestone S.H. (1983). «Why advertising a service is different». In: Berry L.L., Shostack G.L., Upah G.D. (Eds). Emerging Perspectives on Services Marketing. American Marketing Association, Chicago, IL.
11. George W.R., Berry L.L. (1981). «Guidelines for the advertising of services». Business Horizons, Vol. 24, pp. 52-56.
12. Gronroos С (1982). «An applied service marketing theory». European Journal of Marketing, Vol. 16, No. 7, pp. 30-41.
13. Grove S.J., Pickett G.M., Laband D.N. (1995). «An empirical examination of factual information content among service adverts». TheServices IndustriesJournal, April, pp. 216-233.
14. Hetroni A. (2000). «The relationship between values and appeals in Israeli advertising: a smallest space analysis». Journal of Advertising, Vol. XXIX, No. 1.
15. Hill D.J., Gandhi N. (1992). «Services advertising: a framework to its effectiveness». Journal of Services Marketing, Vol. 6, pp. 63-76.
16. Hill D.J., Gandhi N. (1994J. Relationship Marketing and Services Advertising. American Marketing Society. Chicago, IL, pp. 62-67.
17. Hill D.J., Bodegett J., Baer R. and Wakefield K. (2004). «An investigation of visualization and documentation strategies in services advertising». Journal of Service Research, Vol. 7, No. 3, pp. 155-166.
18. IPA (n.d.). Advertising Works 1-13. Institute of Practitioners in Advertising, London.
19. Johar J.S., Sirgy MJ. (1991). «Value-expressive versus utilitarian advertising appeals: when and why to use which appeal». Journal ofAdvertising^. XX, No. 3, pp. 23-33.
20. Kanso A., Kitchen P.J. (2004). «Marketing consumer services internationally: localisation and standarisation revisited». Marketing Intelligence andPlanning,\lo\. 22, No. 2, pp. 201-215.
21. Kassarjian H.H. (1977). «Content analysis in consumer research». Journal of Consumer Research, Vo\. 4, pp. 8-18.
22. Kendall N. (1998). «IPA advertising effectiveness awards 1998: a call for new learning». In: Kendall N. (Ed.). Advertising Works 10. IPA, NTC Publications, Oxford.
23. Kolbe R.H., Burnett M.S. (1991). «Content-analysis research: an examination of applications with directives for improving research reliability and objectivity». Journal of Consumer Research, Vol. 18, September, pp. 243-250.
24. Laskey H.A., Fox R.J., CraskM.R. (1995). «The relationship between advertising message strategy and television commercial effectiveness». Journal of Advertising Research, March — April, pp. 31-39.
25. Leach J„ McKerr R. (1997). «No more Mr Nice Guy». In: Duckworth G. (Ed.). Advertising Works 9. NTC Publications, Oxford, pp. 231-250.
26. Legg D., Baker J. (1987). «Advertising strategies for service firms». ln:Suprenant С {Ed.). Add Value to Your Service. American Marketing Society, Chicago, IL.
27. Lovelock C.H. (1983). «Classifying services to gain strategic marketing insights». Journal of Marketing, Vol. 47, Summer, pp. 9-20.
28. Mattila A.S. (1999). «Do emotional appeals work for services?» International Journal ofService Industry Management,Vo\. 10, No. 3, pp. 292-307.
29. Mattila A.S. (2000). «The role of narratives in the advertising of experiential services». Journal of Service Research, Vol. 3, No. 1, pp. 35-45.
30. Mittal B. (1999). «The advertising of services: meeting the challenge of intangibility». Journal of Service Research, Vol. 2, pp. 98-116.
31. Moorthy S., Ratchford B.T,Talukdar D. (1997). «Consumer information search revisited: theory and empirical analysis». Journal of Consumer Research, Vol. 23, pp. 263-277.
32. Moriarity S.E. (1991). Creative Advertising Theory and Practice. 2nd ed., Prentice-Hall, Englewood Cliffs, NJ.
33. Mortimer K. (2005). «The impact of consumer involvement on services information search: is it important or just interesting?» Journal of Customer Behaviour,\lo\. 4, No. 2, pp. 209-226.
34. Mortimer K., Mathews B. (1998). «The advertising of services: consumer views vs normative guidelines». Services IndustriesJournal, Vol. 18, No. 3, pp. 4-19.
35. Mudie P., Cottam A. (1993). The Management and Marketing ofServices. Butterworth Heineman, Oxford.
36. Parasuraman A., Zeithaml V.A., Berry L.L. (1988). «SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality». Journal of Retailing, Spring, pp. 12-37.
37. Petty R.E., Cacioppo J.T. (1984). «Source factors and the elaboration likelihood model of persuasion». Advances in Consumer Research, Vo\. 11, pp. 668-672.
38. Pollay R.W. (1983). «Measuring the cultural values manifest in advertising». In: Leigh J.H., Martin C.R. (Eds). Current Issues and Research in Advertising. University of Michigan Graduate School of Business Division of Research, Ann Arbor, Ml, pp. 71-92.
39. Poole J. (1999). «Pizza Hut — turning around the way you look at Pizza Hut». In: Kendall N. (Ed.). Advertising Works 10. IPA, NTC Publications, Oxford, pp. 423-438.
40. PutoC.P, Wells W.D. (1984). «Informational and transformational advertising: the differential effects of time». In: KinnearT.C. (Ed.). Advances in Consumer Research, Vol. XI, Association for Consumer Research, Provo UT.
41. Redhouse D., Binet L. (1997). «Frizzell Insurance: when the customer is not always right». In: Duckworth G. (Ed.). Advertising Works 9. NTC Publications, Oxford, pp. 107-136.
42. Resnik A., Stern B.L. (1977). «An analysis of information content in television advertising». Journal of Marketing, Vol. 41, pp. 50-53.
43. Rimini M. (2003). «How to access the IPA databank». In: Rimini M. (Ed.). Advertising Works 12. IPA / WARC, London, pp. 645-646.
44. Rossiter J.R., Percy L. (1997). Advertising Communications & Promotion Management. 2nd ed., McGraw-Hill, New York, NY.
45. Rossiter J.R., Percy L, Donovan R J. (1991). «A better advertising planning grid». Journal of Advertising Research, October — November, pp. 11 -21.
46. Schmidt J.B., Spreng R.A. (1996). «A proposed model of external consumer information search». Academy ofMarketing Science Journal,Vo\. 24, No. 3, pp. 246-257.
47. Shavitt S. (1990). «The role of attitude objects in attitude functions». Journal of Experimental Social Psychology, 26 March, pp. 124-148.
48. Shavitt S. (1992). «Evidence for predicting the effectiveness of value-expressive versus utilitarian appeals: a reply to Johar and Sirgy». Journal ofAdvertising,\lo\. 21, No. 2, pp. 47-52.
49. Shostack L. (1977). «Breaking free from product marketing». Journal of Marketing, Vol. 41, pp. 73-80.
50. Stafford M.R. (1996). «Tangibility in services advertising: an investigation of verbal versus visual cues».JournalofAdvertising,Vo\. 25, No. 3, pp. 13-29.
51. Stafford M.R., Day E. (1995). «Retail services advertising: the effects of appeal, medium and service». Journal of Advertising, Vol. 24, No. 1, pp. 57-72.
52. Stafford M.R., Stafford T.F. (2001). «Advertising the service offering: the effects of preference heterogeneity, message strategy and gender on radio advertising effectiveness». Journal of Current Issues and Research in Advertising, Vol. 23, No. 1, pp. 17-29.
53. Stephens N., Faranda W.T (1993). «Using employees as advertising spokespersons». Journal of Services Marketing, Vol. 7, No. 2, pp. 36-46.
54. Stern B.L., Resnik AJ. (1991). «Information content in television advertising: a replication and extension». Journal of Advertising Research, June — July, pp. 36-46.
55. Stockdale M. (1995). «Best practice in financial services advertising: lessons from the IPA Advertising Effectiveness Awards winners». Admap, May.
56. Swaminathan V, Zinkhan G.M., Reddy S. (1996). «The evolution and antecedents of transformational advertising: a conceptual model». In: Corfman K.P., Lynch J.G. (Eds). Advances in Consumer Research, Vo\. 23, Association for Consumer Research, Provo, UT, pp. 49-55.
57. Tripp С (1997). «Services advertising: an overview and summary of research, 1980-1995». Journal ofAdvertising,Vo\. 26, No. 4, pp. 21 -39.
58. Turley L.W., Kelley S.W. (1997). «A comparison of advertising content: business to business versus consumer services». Journal of Advertising, Vol. 26, No. 4, pp. 39-49.
59. Valentine V. (2002). «Using semiotics to build powerful brands for children». Advertising & Marketing to Children, Vol. 4, No. 2.
60. Vaughn R. (1986). «How advertising works: a planning model revisited». Journal of Advertising Research, February — March, pp. 57-65.
61. Warren R. (2003). «Taking on the high street banks by communicating like a high street retailer». In: Rimini M. {Ed.). Advertising Works 12. IPA/ WARC, London, pp. 43-76.
62. Weber R.P. (1985). Basic Content Analysis, Quantitative Applications in the Social Sciences Series. Sage Publications, Newbury Park, CA, Sage University Paper 49.
63. White S. (2001). «Orange Just Talk: the campaign that made the competition go ouch!» World Advertising Research Center, Henley-on-Thames. —Подробнее .
64. Zinkhan G.M.Johnson M., Zinkhan F.C. (1992). «Differences between product and services television commercials». Journal of Services Marketing, Vol. 6, No. 3, pp. 59-66.