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Группы метрик эффективности маркетинговой деятельности в Сети;
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1. Clifton B. (2008). Advanced Web Metrics with Google Analytics. John Wiley and Sons, 364 p.
2. Kaushik A., Sterne J. (2007). Web Analytics: An Hour a Day. John Wiley and Sons, 443 p.
3. Li C., Bernoff J. (2008). Groundswell: Winning in a World Transformed by Social Technologies. Harvard Business Press, 286 p.
4.Peterson E. (2004). Web Analytics Demystified: A Marketer's Guide to Understanding How Your Web Site Affects Your Business. Celilo Group Media, 240 p.