Личностные черты и удовлетворенность карьерой сотрудников сервисных компаний
Лаунсбери Д., Фостер Н., Кармоди П.

Аннотация

Цель данной статьи — определение ключевых личностных черт, присущих персоналу сервисных компаний, и установление связи между этими чертами и удовлетворенностью карьерой. Авторы берут за основу теорию профессий, согласно которой соответствие индивидуальных особенностей сотрудников рабочему окружению способствует получению ими удовлетворения от своей деятельности, удерживает их от переключения на другие занятия и повышает эффективность работы.

Содержание

Введение;

Методика исследования;

Участники;

Измерения;

«Большая пятерка» личностных черт;

«Узкие» личностные черты;

Удовлетворенность карьерой;

Результаты;

Обсуждение;

Теоретическое значение;

Дополнительные исследовательские вопросы;

Практическое значение;

Ограничения и направления для дальнейших исследований;

Заключение;

Ключевые слова: «большая пятерка», «узкие» личностные черты, обслуживание клиентов, удовлетворенность карьерой, соответствие профессии, подбор персонала
Журнал: «Маркетинг услуг» — №2, 2013 (© Издательский дом Гребенников)
Объем в страницах: 15.
Кол-во знаков: около 33,803.

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Лаунсбери Джон

Сотрудник компании eCareerFit.com и факультета психологии Университета Теннесси.

Ноксвилл, США

Фостер Нэнси

Сотрудница департамента психологии Университета Теннесси.

Ноксвилл, США

Кармоди Патрик

Сотрудник департамента психологии Университета Теннесси.

Ноксвилл, США