Электронная библиотека
Как оценить успешность онлайн-управления взаимоотношениями с клиентами? (часть 2)
Кимилоглу Х., Зарали Х.
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Результаты исследования, выводы, описание выборки;Результаты применения сбалансированной системы показателей;
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