Управление знанием, управление персоналом и инновационный процесс 
Скарбро Г.

Управление знанием, управление персоналом
и совместное использование знаний;
Управление знанием и инновационный процесс;
Управление знанием как ответная мера на изменения в инновационном процессе;
Управление знанием как инструмент и результат
инновационного процесса;
Глобальное управление знанием в компании Ebank;
Обсуждение результатов;

Аннотация

Данная статья ставит своей целью исследовать выдвинутое Кастельсом (Castells) предположение о том, что технологические и организационные достижения все больше и больше стимулируют инновационный процесс и таким образом уже имеющееся знание применяется для формирования нового знания. В статье особое внимание уделяется возникновению и осуществлению на практике управления знанием, и, в частности, его использованию в компании Ebank. Глобальный подход к управлению знанием, отдающий предпочтение технологии создания локальных корпоративных сетей, оказался неэффективным. Объясняя причины этого негативного результата, статья заостряет внимание на исключительной значимости единства знания и социальной среды. Такое явление, вероятно, связано с отсутствием развитой внутриорганизационной информационной сети и несовместимостью информационных систем, разрабатываемых различными подразделениями одной фирмы. Эти открытия позволяют выделить в инновационном процессе ряд областей применения управления знанием.

Журнал: «Менеджмент-дайджест» — №5, 2004 (© Издательский дом Гребенников)
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Скарбро Гарри

Уорвикская Школа Бизнеса, Ковентри, Великобритания.