Межкультурные различия в управлении конфликтами: индуктивное изучение поведения китайских и американских менеджеров
Досет Л., Джен К., Велдон Э., Чен К.

Введение;
Использование западных теорий для проведения межкультурного исследования;
Индуктивный анализ: продуктивный путь развития;
Текущее исследование;
Исследование;
Этап 1. Сбор историй о конфликтах;
Этап 2. Сценарий конфликта;
Этап 3. Сбор ответов на каждый сценарий;
Этапы 4–6. Определение общих и различных моментов в ответах;
Этап 7. Интерпретация результатов многомерного шкалирования;
Этап 8. Сравнение ответов американцев и китайцев;
Этап 9. Ценность индуктивного подхода;
Обсуждение;
Моральные уроки;
Враждебность;
Причины ухода от конфликта;
Ограничения;
Будущие исследования;
Выводы;

Ключевые слова: управление конфликтами, управление операциями, международный бизнес, Китай, США

Аннотация

Цель данной работы — выявить культурные различия в поведении китайских и американских менеджеров в процессе управления конфликтами. Авторы представляют новые концепции, иллюстрируют ценность использования индуктивного подхода для улучшения понимания методов управления конфликтами в разных культурах.

Журнал: «Управление корпоративной культурой» — №1, 2011 (© Издательский дом Гребенников)
Объем в страницах: 20
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Досет Лорна

Китайско-европейская международная школа бизнеса.

Пудонг, Китай

Джен Карен А.

Лейденский университет.

Лейден, Нидерланды

Велдон Элизабет

Чёнгконгская высшая школа бизнеса.

Пекин, Китай

Чен Ксиангминг

Колледж Тринити.

Хартфорд, Коннектикут, США