Модель основных ценностей для осуществления тотального управления качеством на предприятиях малого бизнеса

Ханссон Джонас; Клефсджо Бенгт

TQM, производительность труда и прибыльность — аргументы "за" и "против";

Научная точка зрения;

Методология;

Практические данные и их анализ;

Предлагаемая модель;

Выводы и обсуждение;

Менеджмент качества Системы управления качеством

Менеджмент качества Теории управления качеством

Аннотация

Тотальное управление качеством (Total
Quality Management, TQM) в последние десятилетия получило распространение в организациях всего мира и позволило сконцентрироваться на достижении более высокого результата и увеличить производительность. Несмотря на
это, практическое применение TQM до
сих пор вызывает проблемы во многих
компаниях. Поэтому в данной статье будут
рассмотрены основные факторы, способствующие достижению успеха в процессе перестройки организационной структуры. В данной работе в аспекте представлений основных ценностей
рассматриваются примеры осуществления
TQM в небольших организациях. На основе
теоретических данных и результатов исследования представлена общая модель процесса. Согласно этой модели, в основе
TQM лежит приверженность лидеров и всех сотрудников компании основным ценностям, а также ориентация на интересы клиентов.

Журнал: «Менеджмент-дайджест» — №1, 2005 (© Издательский дом Гребенников)

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Ханссон Джонас

Сотрудники Отдела технологии качества и статистики Университета Лулеа, Лулеа, Швеция.

Клефсджо Бенгт

Сотрудники Отдела технологии качества и статистики Университета Лулеа, Лулеа, Швеция.

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