Модель основных ценностей для осуществления тотального управления качеством на предприятиях малого бизнеса
Ханссон Д., Клефсджо Б.

Аннотация

Тотальное управление качеством (Total Quality Management, TQM) в последние десятилетия получило распространение в организациях всего мира и позволило сконцентрироваться на достижении более высокого результата и увеличить производительность. Несмотря на это, практическое применение TQM до сих пор вызывает проблемы во многих компаниях. Поэтому в данной статье будут рассмотрены основные факторы, способствующие достижению успеха в процессе перестройки организационной структуры. В данной работе в аспекте представлений основных ценностей рассматриваются примеры осуществления TQM в небольших организациях. На основе теоретических данных и результатов исследования представлена общая модель процесса. Согласно этой модели, в основе TQM лежит приверженность лидеров и всех сотрудников компании основным ценностям, а также ориентация на интересы клиентов.

Содержание

TQM, производительность труда и прибыльность — аргументы "за" и "против";

Научная точка зрения;

Методология;

Практические данные и их анализ;

Предлагаемая модель;

Выводы и обсуждение;

Журнал: «Менеджмент-дайджест» — №1, 2005 (© Издательский дом Гребенников)
Объем в страницах: 14.
Кол-во знаков: около 31,800.

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Ханссон Джонас

Сотрудники Отдела технологии качества и статистики Университета Лулеа, Лулеа, Швеция.

Клефсджо Бенгт

Сотрудники Отдела технологии качества и статистики Университета Лулеа, Лулеа, Швеция.