Процессы управления качеством и его совершенствование в британских школах бизнеса
Ходгкинсон М., Келли М.

Аннотация

Цель настоящей статьи — рассмотреть процессы, проходящие (и которые можно внедрить) в британских школах бизнеса, стремящихся добиться соответствия требованиям стандарта управления качеством и его совершенствования Агентства обеспечения качества (Quality Assurance Agency, QAA).

Содержание

Введение;

Обзор литературы;

Процессы определения приоритетов в совершенствовании качества;

Таблица 1. Модели и процессы, используемые для обеспечения качества в вузах ;

Внедрение эффективных подходов ;

Таблица 2. Соответствие моделей / процессов подходам к управлению качеством ;

Ключевые слова: качество, управление качеством, организационная культура
Журнал: «Менеджмент качества» — №3, 2013 (© Издательский дом Гребенников)
Объем в страницах: 13.
Кол-во знаков: около 35,699.

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Ходгкинсон Мира

Ноттингемская школа бизнеса Университета Ноттингем Трент.

г. Ноттингем, Великобритания

Келли Майк

Школа бизнеса Университета Лидс Метрополитен.

г. Лидс, Великобритания