Процессы управления качеством и его совершенствование в британских школах бизнеса 
Ходгкинсон М., Келли М.

Введение;
Обзор литературы;
Процессы определения приоритетов в совершенствовании качества;
Таблица 1. Модели и процессы, используемые для обеспечения качества в вузах ;
Внедрение эффективных подходов ;
Таблица 2. Соответствие моделей / процессов подходам к управлению качеством ;

Ключевые слова: качество, управление качеством, организационная культура

Аннотация

Цель настоящей статьи — рассмотреть процессы, проходящие (и которые можно внедрить) в британских школах бизнеса, стремящихся добиться соответствия требованиям стандарта управления качеством и его совершенствования Агентства обеспечения качества (Quality Assurance Agency, QAA).

Журнал: «Менеджмент качества» — №3, 2013 (© Издательский дом Гребенников)
Объем в страницах: 13
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Ходгкинсон Мира

Ноттингемская школа бизнеса Университета Ноттингем Трент.

г. Ноттингем, Великобритания

Келли Майк

Школа бизнеса Университета Лидс Метрополитен.

г. Лидс, Великобритания