Непрерывное совершенствование: роль механизмов обучения в организации
Оливер Д.

Аннотация

В статье рассказывается о результатах исследования австралийских организаций, сертифицированных по стандартам управления качеством ISO 9000, посвященного изучению связи между непрерывным совершенствованием и обучением внутри компании. Автор подчеркивает, что руководству организации необходимо обеспечить такую структурированность систем управленческого контроля организации, которая могла бы поддерживать непрерывное совершенствование.

Содержание

Введение;

Обзор литературы;

Исследовательские вопросы;

Методология;

Обсуждение результатов исследования;

Выводы;

Ключевые слова: совершенствование, обучение на работе, качество работы, управление качеством, удовлетворенность потребителя
Журнал: «Менеджмент качества» — №2, 2011 (© Издательский дом Гребенников)
Объем в страницах: 15.
Кол-во знаков: около 43,584.

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Оливер Джуди

Старший лектор по бухгалтерскому учету в Университете Swinburne.

Мельбурн, Австралия

Ранее работала в Университете Виктории и Университете Тасмании, преподавала управленческий и вводный финансовый бухгалтерский учет. Область научных интересов: управленческий бухгалтерский учет, всеобщее управление качеством и корпоративное управление.