Причины, мешающие созданию привлекательных элементов качества
Лилджа Й., Виклунд Х.

Теория привлекательного качества;
Идентификация первого препятствия;
Вертикальная ось;
Горизонтальная ось;
Практическое значение;
Идентификация второго препятствия;

Ключевые слова: качество, концепции качества, управление качеством, привлекательные элементы качества


В статье анализируется понятие «привлекательные элементы качества», приводятся различные его трактовки, предлагаемые в работах на данную тему, и идентифицируются причины, по которым создание таких элементов качества в настоящее время является проблематичным.

Журнал: «Менеджмент качества» — №1, 2013 (© Издательский дом Гребенников)
Объем в страницах: 11
Кол-во знаков: около 20,200

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Лилджа Йохан

Сотрудник кафедры инжиниринга, физики и математики Средней Швеции.

Виклунд Хэкэн

Сотрудник кафедры инжиниринга, физики и математики Университета Средней Швеции.

Эстерзунд, Швеция